NO, according to the Farm bill act of 2018 – we do recommend to always check your local city/state laws. You can get more detailed information from the US Department of Agriculture – https://www.usda.gov/topics/hemp
Having a legitimate payment method and being at least 19 years old is important.
Can I get my money back or exchange my purchase?
No, it cannot be altered or refunded once you’ve made a transaction. It’s always the last decision.
Your order can’t be exchanged or refunded without a tracking number. So, please keep this in mind.
Remember, if your order has a tracking number, it’s final and cannot be sent back or exchanged.
For orders without a verified tracking number, changes can be made.
You will receive a refund for packages with tracking numbers if they are unopened, undamaged, and marked as ‘returned to sender.’
Where did my order come from?
If you’re in Canada, your order is shipped from Vancouver, British Columbia. It should arrive within 3 to 7 days from when it was sent.
If you’re in USA, your order is shipped from Bakersfield, California. It should arrive within 1 – 3 days from when it was sent.
For anything else, orders coming from Los Angeles, California, will also take 3 to 7 days to be delivered.
How can I report when my seeds(cactus) grow poorly, less than 80% of them?
Please contact us and let us know the way you tried to make the seeds sprout. We’ll figure out what went wrong and help you do better next time
What’s the best way to get free seeds?
You can get a free seed if you give us a perfect five-star rating.
Also, if you spend more than $420 on purchases, we’ll give you ten extra seeds for free.
Please check our Sales page to learn about current deals and free seed offers.
How can I avoid paying for shipping?
If you spend $200 or more, you won’t have to pay for delivery
How can I submit photographs?
You can email pictures to our email address
If you want to be featured on our social media channels, email with the strain’s name and any accompanying images.
Choose whether you want your social media account usernames and photo tags to be shown as anonymous or public.
How can I become eligible to be a distributor?
If you want to open a physical store for your business and become an official place where our seeds are sold, please visit us at https://vancoastseeds.com/registration/.
How can I monitor the progress of my package?
For our valued Canadian customers: https://www.canadapost-postescanada.ca/track-reperage/en#/home
For customers residing in the USA and all other nations: https://tools.usps.com/go/TrackConfirmAction_input
International Shipping
If you want to send something outside of Canada, the United States, or US Territories, it’s considered an international delivery. You must spend at least $200 or buy at least 20 seeds to do this.
When you send things internationally, you have to pay any taxes, fees, and other charges that may apply.
We use discreet shipping methods, and it’s important to provide the right email address and phone number for your country when you order.
If you’re ordering from outside the United States, you can’t exchange or get a refund for your order.
We can’t promise that seeds sent internationally will have an 80% germination rate.
We can’t guarantee exactly when your order will arrive, but we’ll give you a USPS tracking number so you can keep an eye on it
You can easily track your package’s progress by clicking the link: https://tools.usps.com/go/TrackConfirmAction_input.
We offer different ways for people ordering from outside the country to pay, such as:
MoneyGram
Bitcoin
Cash or International Money Order
Sorry, we can’t take credit cards from other countries. It’s important to ensure the shipping information is correct and quality.
If you have any questions, please email us
Payment Methods And Discount Offers
Once you make a purchase, it’s final, and we can’t do exchanges or refunds.
For our loyal customers, we show prices in USD, but if you’re buying from Canada, you can choose your country during checkout to see prices in Canadian dollars.
We’re happy to accept Visa or Mastercard credit or debit cards issued in the US or Canada. We also take payments in Bitcoin.
If you want to pay with cash or a money order, send your order forms or order numbers to this address:
DECLINED payments will be automatically reattempted twice daily for a duration of two weeks, unless the Customer specifies an alternative payment method or requests the order’s deletion.
Please note that money orders and transfers by mail should be made payable to us. If you put ‘Seeds’ in the memo, we’ll send them back to you until we get new instructions.
It’s important to know that we’ll need to verify your identity for deliveries and purchases over USD/CAD 420. Transactions over this amount can’t be reversed.
You can’t use discount coupons on top of ongoing deals or promotions. You can only use seed credits or coupons from previous purchases when making a new order with a cash transaction. If you want to apply credits, discounts, or payments to your current order, you can ask one of our representatives for help.
Delivery & Shipment Issues
Since all sales are considered final, we can’t accept refund requests or exchanges.
We don’t provide compensation for any loss or damage that might happen during shipping.
If your order total is less than $200, there’s a standard delivery fee of $20.
We send orders within the United States from Los Angeles, California, to customers in all 50 states and US territories using USPS Priority Tracking.
For customers in Canada, domestic orders are shipped from Vancouver, British Columbia, using Canada Post.
Packages are expected to arrive within 3 to 7 days after they’ve been shipped, depending on the shipping carrier. Please note that the delivery schedule of the postal carrier can change.
Once the item leaves our warehouse, the recipient or customer needs to contact their local mail carrier to file a claim for any delays or issues. Here are some links to tools for filing claims:
Canada Post:
Missing packages: Canada Post Missing Packages: https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/missing-packages.page
Damaged packages: Canada Post Damaged Packages: https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/damaged-packages.page
USPS: https://www.usps.com/help/claims.htm
You need a Postal Service claim number to resend packages reported as stolen or lost during delivery.
Also, parcels with a confirmed “Delivered” status require a Postal Service claim number for reshipment. In these cases, make sure to include updated address information or proof of delivery confirmation in the new shipment
